These terms and conditions (“Agreement”) constitute a legally binding agreement between Serendib Link Ventures (Pvt) Ltd (“Partner”) and the Customers collectively referred to as the “Parties.”
Introduction
1.1. Serendib Link Ventures (Pvt) Ltd is an authorized partner of the International Free Zone Authority FZCO (“IFZA”), authorized to market and sell certain products and services (“Products”) on behalf of IFZA to end-users (“Customers”).
1.2. By engaging in any transaction or availing the Products, the Customer agrees to be bound by these terms and conditions.
Products and Services
2.1. The Products and services offered by Serendib Link Ventures (Pvt) Ltd, as an authorized partner of IFZA, include but are not limited to:
Company incorporations, branch office registrations, and trade license issuance
Trade license renewals
Visa services
Leased office space within IFZA Dubai
2.2. Serendib Link Ventures (Pvt) Ltd shall provide accurate and up-to-date information about the Products to the Customers and guide them through the application process.
Customer Obligations
3.1. The Customer acknowledges and agrees that they are responsible for providing accurate and up-to-date information regarding the subject company and its formation.
3.2. The proposed General Manager of the company shall provide details of the subject company and its formation on behalf of its shareholders and directors. The proposed shareholders are liable for completing and signing off the necessary documents.
3.3. The Customer shall ensure that all the provided information is accurate, complete, and not falsified. The Customer acknowledges that any false or misleading information provided may result in the rejection of the application, legal consequences, or termination of the Products.
Payment Terms
4.1. The Customer shall make payments in advance and in full for the requested Products and services.
4.2. Payment methods accepted by Serendib Link Ventures (Pvt) Ltd shall be communicated to the Customer during the application process.
Refund Policy
5.1. Refunds will not be processed after the application process has commenced, as it requires a significant amount of time, effort, and professional consultancy to complete the application.
5.2. “Completing an application” refers to the process having started and the application being further processed after completing the full agreed payment as per the generated invoice.
5.3. Any request for cancellation and refund should be sent in writing to Serendib Link Ventures (Pvt) Ltd.
5.4. In the event of a sole owner company, the application withdrawal request shall be signed and provided to Serendib Link Ventures (Pvt) Ltd. After considering any applicable charges and costs involved, Serendib Link Ventures (Pvt) Ltd may decide to provide a refund based on the situation and cost calculations.
5.5. In the event of the proposed company being a multi-shareholder/director company, a no-objection letter should be provided by all subject shareholders, consenting to the release of the refund to be credited to a particular shareholder/director.
5.6. As the company formation process is completed for the purpose of forming a company, the applicants will be treated as a company and not as individuals.
5.7. In case of any disputes between the shareholders/directors, Serendib Link Ventures (Pvt) Ltd shall not be responsible for providing solutions. Instead, an agreed solution with the consent of all proposed shareholders/directors shall be presented to Serendib Link Ventures (Pvt) Ltd to proceed with the way forward.
Intellectual Property
6.1. The Customer acknowledges that all intellectual property rights related to the Products, including trademarks, logos, and copyrighted materials, belong to IFZA.
6.2. The Customer agrees not to reproduce, modify, distribute, or use any intellectual property of IFZA without prior written consent.
Disclaimer and Responsibility
7.1. By accepting any service offers with Serendib Link Ventures (Pvt) Ltd, the Customer acknowledges and agrees that it is their responsibility to read, understand, and comply with the terms and conditions set forth for the services offered by the company.
7.2. Serendib Link Ventures (Pvt) Ltd operates in the business of providing company formation services to customers worldwide. Due to the nature of the business, which involves online information completion processes, the Customer acknowledges that it is their responsibility to provide accurate and timely details. Serendib Link Ventures (Pvt) Ltd shall not be held responsible for any misinformation provided by the Customer.
7.3. The Customer understands that IFZA may introduce seasonal offers and promotions, which may come with specific deadlines. In the event that the Customer delays the payment and the said offer has expired, Serendib Link Ventures (Pvt) Ltd will make efforts to obtain the offer on behalf of the Customer. If the offer cannot be extended, the Customer shall pay the amended invoice amount for the services, taking into account the expiration of the offer.
7.4. If the Customer is unwilling to proceed with the process due to the promotion being over or due to unavoidable circumstances, Serendib Link Ventures (Pvt) Ltd may deduct applicable costs, including consultancy fees, service charges, or any other charges deemed appropriate at the time, and issue a refund upon receiving a written request sent via mail or any other electronic channel accepted by Serendib Link Ventures (Pvt) Ltd.
Limitation of Liability
8.1. Serendib Link Ventures (Pvt) Ltd, as an authorized partner of IFZA, shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising out of the use or inability to use the Products or services provided.
8.2. Serendib Link Ventures (Pvt) Ltd’s total liability, whether in contract, tort, or otherwise, shall be limited to the amount paid by the Customer for the specific Product or service giving rise to the liability.
Confidentiality
9.1. The Parties agree to maintain the confidentiality of any proprietary or confidential information exchanged between them during the course of the business relationship.
9.2. The Customer shall not disclose any confidential information provided by Serendib Link Ventures (Pvt) Ltd to any third party without obtaining prior written consent.
